ALL SALES ARE FINAL. Each Venom Steele piece is made to order. Due to the intimate nature of our products, returns are not accepted except in cases of verified manufacturing defects.

If you believe your item is faulty, you must contact us within 7 days of delivery. We may request clear photographs to confirm the issue. If the defect is confirmed, Venom Steele will cover return shipping costs.

If materials or workmanship are confirmed defective within the 7-day window, we will repair, replace, or refund the item. Defects that surface after 7 days are covered under our Repair Policy, not this policy. No returns or refunds are issued after 7 days, regardless of cause.

Gift vouchers are final sale. No returns, no refunds.

To start a claim, complete the form below. You will receive a response promptly.